Of course. Here’s a Shopify-ready shipping policy for Aura Supply, written to cover a general multi-product store.

Shipping Policy

Effective Date: August 8, 2026

At Aura Supply, we aim to process and deliver your orders as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, sales, promotions, or holidays, processing may take slightly longer.

2. Delivery Time

After your order has been processed and shipped, delivery generally takes approximately 3–7 business days, depending on your location and the shipping service used.

Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, including weather conditions, transportation delays, public holidays, courier issues, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

The shipping fee may vary depending on the product, order size, delivery location, and shipping method available for your order.

4. Order Tracking

Once your order has been shipped, we may provide tracking information where tracking is available.

You can use the tracking information to check the status and estimated progress of your shipment.

Please allow some time for tracking information to become active after the order has been dispatched.

5. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Aura Supply is not responsible for delivery failures caused by an incorrect, incomplete, or incorrectly entered address provided by the customer.

If you notice that your shipping address is incorrect, please contact us as soon as possible after placing your order. We will try to assist you, but we cannot guarantee that the address can be changed after the order has been processed or shipped.

6. Delayed or Lost Orders

If your order is delayed, please first check the tracking information provided by the shipping carrier.

If an order appears to be lost or has not been delivered within a reasonable period, please contact Aura Supply so that we can investigate the shipment with the applicable delivery service.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs or videos of the package and the product.

We may request additional information to investigate the issue and determine whether a replacement or refund is available under our 7-Day Refund & Replacement Policy.

8. Products Delivered Separately

Depending on product availability, size, supplier, or shipping arrangements, items from the same order may occasionally be shipped separately and may arrive at different times.

If this happens, you may receive separate tracking information where available.

9. Delivery Issues

Aura Supply is not responsible for delays caused by events outside our reasonable control, including:

• Severe weather

• Natural disasters

• Transportation disruptions

• Courier delays

• Public holidays

• Incorrect address information

• Government restrictions or other unforeseen circumstances

We will, however, make reasonable efforts to assist customers when delivery problems occur.

10. Contact Us

If you have questions about your order or shipping, please contact Aura Supply through the contact information provided on our Shopify store.

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Aura Supply
Thank you for shopping with us.