Absolutely. Since you haven’t specified details such as who pays return shipping or whether certain product categories are excluded, I’ll use a simple, customer-friendly policy suitable for a general Shopify store. You can adjust those details later.

Refund & Replacement Policy

Effective Date: August 8, 2026

At Aura Supply, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under our policy, you may request a replacement or refund within 7 days of receiving your order.

1. 7-Day Replacement & Refund

You may request a replacement or refund within 7 days of delivery if:

• The product is damaged or defective upon arrival.

• You received the wrong product.

• You received a product that is different from what you ordered.

• The product is missing essential parts or accessories.

• The product has another significant issue that makes it unsuitable for its intended use.

Requests made after 7 days from delivery may not be accepted.

2. Conditions for Returns

To be eligible for a replacement or refund:

• Please contact us within 7 days of receiving your order.

• The product should be unused and in its original condition, where applicable.

• The product should preferably be returned with its original packaging, tags, accessories, and other included items.

• You may be asked to provide photos or videos showing the product and the issue.

• We may review the returned product before approving a refund or replacement.

Products that have been damaged due to misuse, improper handling, accidents, or normal wear and tear may not be eligible.

3. How to Request a Refund or Replacement

To request a refund or replacement, please contact Aura Supply with:

• Your order number

• Your name

• The product name

• A description of the problem

• Clear photos or videos of the product, if applicable

After reviewing your request, we will let you know whether your return, refund, or replacement is approved and provide further instructions if a return is required.

4. Replacement

If your replacement request is approved, we will arrange a replacement for the affected product, subject to product availability.

If the same product is unavailable, we may offer an alternative solution, such as a refund or another suitable product.

5. Refunds

If your refund is approved, the refund will generally be processed using the original payment method, subject to the applicable payment provider's processing time.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

6. Return Shipping

If the return is required because you received a damaged, defective, or incorrect product, Aura Supply will provide appropriate return instructions.

For other return requests, return shipping may be the customer's responsibility unless otherwise agreed by Aura Supply.

7. Non-Returnable Situations

A refund or replacement may not be available for:

• Products returned after the 7-day period.

• Products damaged through misuse or improper handling.

• Products that have been intentionally damaged or altered.

• Products showing normal wear and tear.

• Items returned without prior approval from Aura Supply.

Certain products may have additional return conditions where applicable.

8. Order Issues

If you receive an incorrect, damaged, or incomplete order, please contact us as soon as possible so that we can investigate the issue and provide an appropriate solution.

9. Policy Changes

Aura Supply reserves the right to update or modify this Refund & Replacement Policy at any time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions regarding refunds or replacements, please contact Aura Supply through the contact information provided on our Shopify store.

Aura Supply
Your satisfaction is important to us.